- New York City, NY
- Bulk Shopping Made Easy, Delivered Across NYC!
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Home / FAQ’s
Everything you need to know about shopping with MaxShop and getting your bulk essentials delivered.
MaxShop is a NYC shopping and delivery service for bulk and bulky items. You choose products from Costco, BJ’s and more, and we shop for you and deliver to your door.
Browse or search for products, add them to your cart, and go to checkout. Enter your delivery address, choose a delivery slot and pay online. You can check out as a guest or create an account.
No. MaxShop shops with its own membership, so you do not need one.
Each product price is the store’s purchase price plus $1 per item unit. Shopping and delivery fees, tax and any tip are shown separately at checkout.
Yes. Your order includes the actual store receipt, along with a MaxShop invoice showing resale prices, fees and tax.
No. Product availability on our site is not live store inventory. If an item is unavailable when we shop, we contact you first.
If an item is out of stock, you can approve a substitute or choose a refund for that item. For cancellations, please read our Substitution and Cancellation Policy or contact us as soon as possible.
We deliver across New York City. Enter your ZIP code at checkout to check that we deliver to your address. See our Delivery Areas page for details.
Choose an available delivery slot at checkout. Delivery can be as fast as 2 hours in some cases where feasible, but it is not guaranteed.
Delivery and shopping fees are shown as separate lines at checkout, before you pay. Tips are optional.
Yes. You will receive confirmation emails, and you can check your order status from your account or the Order Status page.
We accept credit and debit cards (including Visa and Mastercard) through Stripe, and PayPal. Bank transfer is not available.
Yes. Our whole site uses HTTPS, and payments are processed securely by Stripe and PayPal.
Please see our Returns and Refunds policy, or contact us with your order details and we will help.
Need help with an order or delivery? Get in touch with our team.
